Privacy policy
Your privacy is important to us, so we strive to be transparent about
how we collect, use, and share information about you.
Please take a moment to read this privacy policy carefully so that you
can understand your rights and our responsibilities regarding your
information. This policy also explains your choices about how we use
information about you. Your choices include how you can object to
certain uses of information about you and how you can access and update
certain information about you. By using the Service, you agree to the
collection and use of information in accordance with this Privacy
Policy.
When we refer to "qrarrived" "we" or "us" in this Privacy Policy, we
mean 12509202 Canada Incorporated, developer and operator of the
"qrarrived" website and related services (the “Services”). Unless
otherwise defined in this Privacy Policy, terms used in this Privacy
Policy have the same meanings as in our Terms of Service.
What Information We Collect
Information you provide to us
We collect information about you when you input it into the Services or
otherwise provide it directly to us.
- Account and Profile Information: We collect information about
you when you register for an account, create or modify your profile,
set preferences, sign-up for or make purchases through the Services.
For example, you provide your contact information and, in some cases,
billing information when you register for the Services. You also have
the option of adding a profile photo, bio, and other details to your
profile information to be displayed in our Services. We keep track of
your preferences when you select settings within the Services.
- Content you provide through our products: We collect and store
content that you post, send, receive and share. This content includes
any information about you that you may choose to include. Content also
includes the files and links you upload to the Services.
- Content you provide through our websites: The Services also
include our websites owned or operated by us. We collect other content
that you submit to these websites. For example, you provide content to
us when you provide feedback or when you participate in any
interactive features, surveys, contests, promotions, sweepstakes,
activities or events.
- Information you provide through our support channels: The
Services also include customer support, where you may choose to submit
information regarding a problem you are experiencing with a Service.
Whether you designate yourself as a technical contact, open a support
ticket, speak to one of our representatives directly or otherwise
engage with our support team, you may be asked to provide contact
information, a summary of the problem you are experiencing, and any
other documentation, screenshots or information that would be helpful
in resolving the issue.
- Payment Information: We collect certain payment and billing
information when you register for certain paid Services. For example,
we ask you to designate a billing representative, including name and
contact information, upon registration. You might also provide payment
information, such as payment card details, which we collect via secure
payment processing services.
Information we collect automatically when you use the Services
We collect information about you when you use our Services, including
browsing our websites and taking certain actions within the Services.
- Your use of the Services We keep track of certain information
about you when you visit and interact with any of our Services. This
information includes the features you use; frequently used search
terms; and how you interact with others on the Services. We also
collect information about the teams and people you work with and how
you interact with them, like who you collaborate with and communicate
with most frequently.
- Geolocation Information The location of your device, including
your IP address, device language, and location of your network
provider.
- Device and Connection Information We collect information about
your computer, phone, tablet, or other devices you use to access the
Services. This device information includes your connection type and
settings when you install, access, update, or use our Services. We
also collect information through your device about your operating
system, browser type, IP address, URLs of referring/exit pages, device
identifiers, and crash data. We use your IP address and/or country
preference in order to approximate your location to provide you with a
better Service experience. How much of this information we collect
depends on the type and settings of the device you use to access the
Services.
- Cookies and Other Tracking Technologies We use cookies and
other tracking technologies (e.g., web beacons, device identifiers and
pixels) to provide functionality and to recognize you across different
Services and devices. Cookies are files with small amount of data,
which may include an anonymous unique identifier. Cookies are sent to
your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information to enhance the Services. You
can instruct your browser to refuse all cookies or to indicate when a
cookie is being sent. However, if you do not accept cookies, you may
not be able to use some portions of our Service. In addition, we may
use third party services such as Google Analytics that collect,
monitor and analyze this type of information in order to increase our
Service’s functionality. These third-party service providers interact
with your information only to perform these tasks on our behalf and
have their own privacy policies addressing how they use such
information.
How We Use the Information We Collect
While we consider the collection and processing of your information to
be in our legitimate business interests we take into consideration your
privacy rights. We use information about you for a number of purposes.
Below are the specific purposes for which we use the information we
collect about you.
- To provide the Services and personalize your experience We use
information about you to provide the Services to you, including to
process payment transactions with you, authenticate you when you log
in, provide customer support, and operate and maintain the Services.
- For research and development We are always looking for ways to
make our Services smarter, faster, more secure, integrated and useful
to you. It is in our legitimate business interests to continue to
maintain and improve Services. To that end, we use collective
learnings about how people use our Services and feedback provided
directly to us to troubleshoot and to identify trends, usage, activity
patterns and areas for integration and improvement of the Services.
- To communicate with you about the Services We use your contact
information to send transactional communications via email and within
the Services, including confirming your purchases, reminding you of
subscription expirations, responding to your comments, questions and
requests, providing customer support, and sending you technical
notices, updates, security alerts, and administrative messages. We
send you information about Services you use because it is in our
legitimate interest to do so.
- To market, promote, and drive engagement with the Services We
use your contact information and information about how you use the
Services to send promotional communications that may be of specific
interest to you, including by email and by displaying ads on other
companies’ websites and applications, as well as on platforms like
Facebook and Google. These communications are aimed at driving
engagement and maximizing what you get out of the Services, including
information about new features, survey requests, events and other
information we think may be of interest to you. We also communicate
with you about new product offers, promotions and contests.
- Conducting surveys and collecting feedback about our Services
We do this to pursue our legitimate interests to understand if the
Services are helpful to you and to evaluate the effectiveness of any
updates we provide.
- Customer support We use your information to resolve technical
issues you encounter, to respond to your requests for assistance, to
analyze crash information, and to repair and improve the Services.
- For safety and security We use information about you and your
Service use to verify accounts and activity, to monitor suspicious or
fraudulent activity and to identify violations of Service policies.
- To protect our legitimate business interests and legal rights
Where required by law, where we believe it is in our legitimate
business interest, or where it is necessary to protect our legal
rights, interests and the interests of others, we use information
about you in connection with legal claims, compliance, regulatory, and
audit functions, and disclosures in connection with the acquisition,
merger or sale of a business.
- With your consent We use information about you where you have
given us consent to do so for a specific purpose not listed above. For
example, we may publish testimonials or featured customer stories to
promote the Services, with your permission.
- Additional purposes. We may process your information for any
other purpose disclosed to you in connection with our Services from
time to time. If we intend to process your personal data for a purpose
other than that set out above, we will provide you with information
prior to such processing and will obtain your consent where necessary.
- Legal bases for processing (for EEA users) If you are an
individual in the European Economic Area (EEA), we collect and process
information about you only where we have legal bases for doing so
under applicable EU laws. The legal bases depend on the Services you
use and how you use them. This means we collect and use your
information only where
-
We need it to provide you the Services, including to operate the
Services, provide customer support and personalized features and
to protect the safety and security of the Services;
-
It satisfies a legitimate interest (which is not overridden by
your data protection interests), such as for research and
development, to market and promote the Services and to protect our
legal rights and interests;
- You give us consent to do so for a specific purpose; or
-
We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific
purpose, you have the right to change your mind at any time, but this
will not affect any processing that has already taken place. Where we
are using your information because we or a third party (e.g. your
employer) have a legitimate interest to do so, you have the right to
object to that use though, in some cases, this may mean no longer using
the Services.
How We Share Information We Collect
We make team collaboration tools, and we want them to work well for you.
This means sharing information through the Services. We share
information we collect about you in the ways discussed below, including
in connection with possible business transfers, but we are not in the
business of selling information about you to advertisers or other third
parties.
Sharing with other Service users
When you use the Services, we share certain information about you with
other Service users.
- For collaboration You can create content, which may contain
information about you, and grant permission to others to see, share,
edit, copy and download that content based on settings you or your
administrator (if applicable) select.
- Managed accounts and administrators If you register or access
the Services using an email address with a domain that is owned by
your employer or organization, or associate that email address with
your existing account and such organization wishes to establish an
account, certain information about you including your name, profile
picture, contact info, content, and account use may become accessible
to that organization’s administrator and to us, as permitted by your
administrator, to provide you support or additional products and
services.
- Community Forums Our websites offer publicly accessible blogs,
forums, bug trackers, and wikis. You should be aware that any
information you provide in these websites - including profile
information associated with the account you use to post the
information - may be read, collected, and used by any member of the
public who accesses websites. Your posts and certain profile
information may remain even after you terminate your account. We urge
you to consider the sensitivity of any information you input into
these Services. To request removal of your information from publicly
accessible websites operated by us, please contact us as provided
below. In some cases, we may not be able to remove your information,
in which case we will let you know if we are unable to and why.
Sharing with third parties
We share information with third parties that help us operate, provide,
improve, integrate, customize, support and market our Services.
- Service Providers We work with third-party service providers
to provide website and application development, hosting, maintenance,
backup, storage, virtual infrastructure, payment processing, analysis
and other services for us, which may require them to access or use
information about you. If a service provider needs to access
information about you to perform services on our behalf, they do so
under instruction from us, including abiding by policies and
procedures designed to protect your information.
- With your consent We share information about you with third
parties when you give us consent to do so. For example, we often
display personal testimonials of satisfied customers on our public
websites. With your consent, we may post your name and photo alongside
the testimonial.
-
Compliance with Enforcement Requests and Applicable Laws;
Enforcement of Our Rights
In exceptional circumstances, we may share information about you with
a third party if we believe that sharing is reasonably necessary to
(a) comply with any applicable law, regulation, legal process or
governmental request, including to meet national security
requirements, (b) enforce our agreements, policies and terms of
service, © protect the security or integrity of our products and
services, (d) protect us, our customers or the public from harm or
illegal activities, or (e) respond to an emergency which we believe in
good faith requires us to disclose information to assist in preventing
the death or serious bodily injury of any person.
How We Store and Secure Information We Collect
Keeping your information secure is a top priority for us. To that end we
comply with industry-standard best practices to secure your information.
We use data hosting service providers in the United States to host the
information we collect, and we use technical measures to secure your
data. While we implement safeguards designed to protect your
information, no security system is impenetrable and due to the inherent
nature of the Internet, we cannot guarantee that data, during
transmission through the Internet or while stored on our systems or
otherwise in our care, is absolutely safe from intrusion by others.
How Long We Keep Information
How long we keep information we collect about you depends on the type of
information, as described in further detail below. After such time, we
will either delete or anonymize your information or, if this is not
possible (for example, because the information has been stored in backup
archives), then we will securely store your information and isolate it
from any further use until deletion is possible.
- Account information We retain your account information until
you delete your account. We also retain some of your information as
necessary to comply with our legal obligations, to resolve disputes,
to enforce our agreements, to support business operations and to
continue to develop and improve our Services. Where we retain
information for Service improvement and development, we take steps to
eliminate information that directly identifies you, and we only use
the information to uncover collective insights about the use of our
Services, not to specifically analyze personal characteristics about
you.
- Information you share on the Services If your account is
deactivated or disabled, some of your information and the content you
have provided will remain in order to allow your team members or other
users to make full use of the Services.
- Managed accounts If the Services are made available to you
through an organization (e.g., your employer), we retain your
information as long as required by the administrator of your account.
- Marketing information If you have elected to receive marketing
emails from us, we retain information about your marketing preferences
unless you specifically ask us to delete such information. We retain
information derived from cookies and other tracking technologies for a
reasonable period of time from the date such information was created.
How to Access and Control Your Information
You have certain choices available to you when it comes to your
information. Below is a summary of those choices, how to exercise them
and any limitations. We will respond to requests about this within a
reasonable timeframe.
Your Choices:
You have the right to request a copy of your information, to object to
our use of your information (including for marketing purposes), to
request the deletion or restriction of your information, or to request
your information in a structured, electronic format. Below, we describe
the tools and processes for making these requests. You can exercise some
of the choices by logging into the Services and using settings available
within the Services or your account. Where the Services are administered
for you by an administrator (see “Notice to End Users” below), you may
need to contact your administrator to assist with your requests first.
For all other requests, you may contact us as provided in the Contact Us
section below to request assistance.
Your request and choices may be limited in certain cases: for example,
if fulfilling your request would reveal information about another
person, or if you ask to delete information which we or your
administrator are permitted by law or have compelling legitimate
interests to keep. Where you have asked us to share data with third
parties, you will need to contact those third-party service providers
directly to have your information deleted or otherwise restricted. If
you have unresolved concerns, you may have the right to complain to a
data protection authority in the country where you live, where you work
or where you feel your rights were infringed.
- Access and update your information Our Services and related
documentation give you the ability to access and update certain
information about you from within the Service. You can update your
profile information within your profile settings and modify content
that contains information about you using the editing tools associated
with that content.
- Deactivate membership You or an administrator can deactivate
your access to a team or enterprise. If you can deactivate your own
access, that setting is available to you in your account settings.
Otherwise, please contact your administrator. If you are an
administrator and are unable to deactivate an account through your
administrator settings, please contact support. Please be aware that
deactivating access to a team or enterprise does not delete your
information from that team or enterprise; your information remains
visible to other Service users based on your past participation within
the Services. For more information on how to delete your information,
see below.
- Delete your information Our Services and related documentation
give you the ability to delete certain information about you from
within the Service. Please note, however, that we may need to retain
certain information for record keeping purposes, to complete
transactions or to comply with our legal obligations.
- Request that we stop using your information In some cases, you
may ask us to stop accessing, storing, using and otherwise processing
your information where you believe we don’t have the appropriate
rights to do so. For example, if you believe a Services account was
created for you without your permission or you are no longer an active
user, you can request that we delete your account as provided in this
policy. Where you gave us consent to use your information for a
limited purpose, you can contact us to withdraw that consent, but this
will not affect any processing that has already taken place at the
time. You can also opt-out of our use of your information for
marketing purposes by contacting us, as provided below. When you make
such requests, we may need time to investigate and facilitate your
request. If there is a delay or dispute as to whether we have the
right to continue using your information, we will restrict any further
use of your information until the request is honored or the dispute is
resolved, provided your administrator does not object (where
applicable). If you object to information about you being shared with
a third-party app, please disable the app or contact your
administrator to do so.
- Opt out of communications You may opt out of receiving
promotional communications from us by using the unsubscribe link
within each email, updating your email preferences within your Service
account settings menu, or by contacting us as provided below to have
your contact information removed from our promotional email list or
registration database. Even after you opt out from receiving
promotional messages from us, you will continue to receive
transactional messages from us regarding our Services. You can opt out
of some notification messages in your account settings.
- Send “Do Not Track” Signals Some browsers have incorporated
“Do Not Track” (DNT) features that can send a signal to the websites
you visit indicating you do not wish to be tracked. We support Do Not
Track (“DNT”). Do Not Track is a preference you can set in your web
browser to inform websites that you do not want to be tracked. You can
enable or disable Do Not Track by visiting the Preferences or Settings
page of your web browser.
- Data portability Data portability is the ability to obtain
some of your information in a format you can move from one service
provider to another (for instance, when you transfer your mobile phone
number to another carrier). Depending on the context, this applies to
some of your information, but not to all of your information. Should
you request it, we will provide you with an electronic file of your
basic account information and the information you create on the spaces
under your sole control.
How We Transfer Information We Collect Internationally
International transfers of information we collect
We collect information globally and primarily store that information in
the United States. We transfer, process and store your information
outside of your country of residence, to wherever we or our third-party
service providers operate for the purpose of providing you the Services.
Whenever we transfer your information, we take steps to protect it.
Other Important Privacy Information
Notice to End Users
Our products are intended for use by organizations. Where the Services
are made available to you through an organization (e.g. your employer),
that organization is the administrator of the Services and is
responsible for the end-users and/or Service sites over which it has
control. If this is the case, please direct your data privacy questions
to your administrator, as your use of the Services is subject to that
organization’s policies. We are not responsible for the privacy or
security practices of an administrator’s organization, which may be
different than this policy.
Even if the Services are not currently administered to you by an
organization, if you are a member of a team administered by an
organization, or if you use an email address provided by an organization
(such as your work email address) to access the Services, then the
administrator of that team or the owner of the domain associated with
your organizational email address (e.g. your employer) may assert
administrative control over your account and use of the Services at a
later date. You will be notified if this happens.
Team and enterprise administrators are able to restrict your access to
and privileges within the respective team or enterprise the
administrator controls. In some cases, enterprise administrators can
also:
require you to reset your account password;
restrict, suspend or terminate your access to the Services or your
account;
control your ability to edit, restrict, modify or delete account
information;
change your account information, including profile information or the
email address associated with your account;
access information in and about your account;
access or retain information stored as part of your account; and
enable or disable third-party apps or other integrations.
If you do not want an administrator to be able to assert control over
your account or use of the Services, you should deactivate your
membership with the relevant team or enterprise or remove any email
addresses containing a domain owned or controlled by the administrator
entirely from your account. Once an administrator asserts control over
your account or use of the Services, you may no longer be able to
withdraw membership or change the email address associated with your
account without administrator approval.
Please contact your organization or refer to your administrator’s
organizational policies for more information.
Our Policy Towards Children
The Services are not directed to individuals under 18. We do not
knowingly collect personal information from children under 18. If we
become aware that a child under 18 has provided us with personal
information, we will take steps to delete such information. If you
become aware that a child has provided us with personal information,
please contact our support services.
Links to Other Sites
Our Service may contain links to other sites that are not operated by
us. If you click on a third party link, you will be directed to that
third party’s site. We strongly advise you to review the Privacy Policy
of every site you visit.
We have no control over, and assume no responsibility for the content,
privacy policies or practices of any third party sites or services.
Business Transaction
If we are involved in a merger, acquisition or asset sale, your
information may be transferred. We will provide notice before your
information is transferred and becomes subject to a different Privacy
Policy.
Changes to our Privacy Policy
We may change this privacy policy from time to time. We will post any
privacy policy changes on this page and, if the changes are significant,
we will provide a more prominent notice by adding a notice on the
Services homepages, login screens, or by sending you an email
notification. We will also keep prior versions of this Privacy Policy in
an archive for your review. We encourage you to review our privacy
policy whenever you use the Services to stay informed about our
information practices and the ways you can help protect your privacy.
If you disagree with any changes to this privacy policy, you will need
to stop using the Services and deactivate your account(s), as outlined
above.
Contact Us
Your information is controlled by us. If you have questions or concerns
about how your information is handled, please contact us with this form
or email us at privacy@8012labs.com.